Shipping rates vary by location and will be calculated at checkout. We offer free shipping for the following areas:

• Jakarta: Free on orders Rp200k+
• Java (except Jakarta): Free on orders Rp250k+
• Bali: Free on orders Rp350+
• Sumatera: Free on orders Rp395+

Orders placed before 14:00 WIB leave the warehouse the same business day. Typical delivery time:

• Java: 1-3 days
• Bali/Sumatra: 2-4 days*
• Other Islands Up to 7 days*

*Remote or hard-to-reach locations may take longer. For a more specific estimate, reach us on WhatsApp or email.

Snap a photo of the outer box, inner contents, and shipping label. Reach us on WhatsApp or email within 24 hours of delivery.

Reach us on WhatsApp or email and we’ll file an investigation with the courier. Most cases resolve within 5 business days.

For your safety and ours, we don’t accept returns on hygiene items. If something arrives damaged or incorrect, reach us on WhatsApp or email.